Chris Voss shares what you can expect to learn and should do to get the most value out of his session.

Chris demonstrates how mirroring, labeling, and dynamic silence techniques during work negotiations can help you become a universally trusted leader or team member.

Learn how to understand your counterpart’s needs by asking the right questions at the right times. By the end of this section, you will know how to get a “no” response—a key step to negotiating an outcome that benefits everyone.

Discover how to put yourself on the path to better agreements by inspiring mutual moments of understanding. Practice summarizing and paraphrasing to break down barriers between your side and theirs.

Employ the concepts of fairness, deadlines, and loss aversion to actually bend your counterpart’s reality closer to yours—bringing you both closer to a favorable agreement.

Chris and his Black Swan team lead you through a workshop, taking all the skills you’ve learned so far into a relatable real-life situation: negotiating a job offer.

Derek and Brandon of the Black Swan negotiation team share lessons they’ve learned on the way to becoming considerate leaders, and explain how tactical empathy can encourage inclusivity. Team member Sandy delivers insights on challenges women face in negotiation.

Congratulations! You’ve completed this session. Here’s your opportunity to reflect on everything you’ve learned about negotiation, tactical empathy, and communication—and make real plans about how to put them to use in the workplace.